Privacy Policy

Your Privacy at a Glance

Hello! Welcome to the Spatialhub.scot privacy policy, we want to make it easy for you to understand how we handle your information. Here's a quick overview of how we protect your data and respect your privacy...

Types of data we collect icon

Types of data we collect

  • Personal data you give us when you register for an account
  • Personal data we receive about you when an organisation registers you for an account
  • Personal data you give us when you raise a query with us
  • Personal data we collect about you when you use the service
We use Cookies icon

We use Cookies

  • We use necessary cookies to run and secure the service
  • Cookies help protect your account and improve performance
  • Cookies do not personally identify you on their own
  • You can block cookies, but parts of the service may not work
Know your rights icon

Know your rights

  • Access the information we hold about you
  • Correct or update your details
  • Close your account and request deletion of your data
  • Restrict or object to how your data is processed
  • Request deletion in line with Data Retention Policy
  • Raise a complaint with the ICO
Third parties who process your data icon

Third parties who process your data

  • Infrastructure: brightsolid UK, Tata Consultancy Services
  • Platform components (CKAN): only access your name and email provided at registration
  • Security & fraud prevention: where legally required
How we use your data icon

How we use your data

  • To allow you to sign up for an account and access the Spatialhub
  • To check that you or your organisation is entitled to use Spatialhub
  • To help you with any queries you may have in relation to the service
  • To develop and improve the services that we offer
  • Keep the service secure and reliable

Data You Give

Data We Collect

You browse the Spatialhub.scot website

You register for an account

You use the Spatialhub.scot service

You process data

You access the service using any device

You raise support request

Want to know more? Read the policy here.

If you have any concerns about your privacy at Spatialhub.scot, please email us at spatialhub@improvementservice.org.uk or raise a query through our helpdesk.

Terms and Conditions

General

  1. When the following words are used in these Terms & Conditions, this is what they will mean:
    1. “Spatial Hub” is an online platform for hosting and publishing Scottish spatial data.
    2. "We", "Us" or "Our": the Improvement Service, a company limited by guarantee and registered in Scotland (Company No. SC287978) and operating from The Improvement Service, West Lothian Council Civic Centre, Howden South Road, Livingston, EH54 6FF.
    3. "You" or "Your": the person wishing to access and/or use the Spatial Hub.
  2. These Terms & Conditions (along with our Privacy Notice and Cookie Policy, together our Terms of Use) apply to your use of the Spatial Hub and/or where applicable, our website at data.spatialhub.scot .
  3. We recommend that you read these Terms & Conditions carefully and print a copy for your future reference. These Terms & Conditions tell you who we are, how we will provide the Spatial Hub services to you, how we may change or terminate the Spatial Hub, how you may stop using the Spatial Hub, what to do if there is a problem and other important information. If You do not understand any point, please Contact us to discuss before You register.
  4. You are solely responsible for all of your actions related to the use of the Spatial Hub service.

Who we are

We are the Improvement Service, operator of the Spatial Hub service. You can read more about the Improvement Service and what we do at improvementservice.org.uk .

The services we provide

We provide access to datasets provided by local authorities and other partner organisations to form Scotland-wide national datasets before publishing these in various formats to maximise their use.

Registration

Before you can access Spatial Hub data to use in a suitable application you must first have registered and logged in to a free Spatial Hub account. Then you can either download a copy of the data in a variety of formats or connect to a web service.

Your Responsibilities

  1. By agreeing to these Terms & Conditions you are committing to keep your account details secure, and you should not divulge your password to any third parties. If you contact us for support, you should never include your password in any request and you will never be asked for this information by our support team.
  2. If you are using a shared device (e.g. in a library, internet cafe, or in an office), please ensure you log out of the system after use. Your account will be disabled after 15 months of inactivity.
  3. Your account is for your personal use and is not transferable.
  4. Improper use of the Spatial Hub website will lead to your account being disabled or revoked.
  5. Failure to comply with these responsibilities may lead to your account being disabled or revoked.

Changes to These Terms & Conditions

  1. We may change the Spatial Hub service and/or the Terms & Conditions at any time (in whole or part, whether temporarily or permanently) for any of the following reasons:
  • to reflect changes in relevant laws and regulatory requirements
  • to implement minor technical adjustments, updates and improvements, for example, making available additional features and addressing security threats
  • to release and make available additional features, updates and improvements to the Spatial Hub service (either temporarily or permanently)

Our Obligations to You

  1. While we try to ensure that the Spatial Hub service functions correctly, this may not always be achievable, and it is provided on an "as is" basis. We cannot guarantee that the Spatial Hub service will be available all the time or at any specific time. The service may be temporarily suspended if the IT systems or infrastructure used to provide the service are under repair or maintenance or are otherwise unavailable due to an event outside our control.
  2. We do not guarantee that the Spatial Hub service will be compatible with all or any particular hardware or software that you may use.
  3. We take steps to ensure that the Spatial Hub service and any supporting materials are free from computer viruses and other harmful computer programs. However, we cannot guarantee this. You are advised to use appropriate firewall and anti-virus software to protect your computer and data.
  4. You must not misuse our website and/or Spatial Hub by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website and/or Spatial Hub, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website and/or Spatial Hub via a denial of service attack or a distributed denial of service attack.
  5. All intellectual property rights e.g. copyright, trademarks etc. in the Spatial Hub service and/or our website vest in us or our licensors. You have a licence to use such intellectual property rights within the Spatial Hub service for the strict purpose of using Spatial Hub data or to view our website and for no other purpose.

Liability

  1. We provide the Spatial Hub service both for commercial and non-commercial use depending on a user’s account permissions. We exclude all warranties (whether express or implied) in so far as allowed by law. If you wish to share Spatial Hub data with commercial partners and/or consultants you will require suitable licensing, for example via a Public Sector Contractor Licence, which would need to be provided to the Improvement Service.
  2. We exclude liability for indirect and/or consequential loss in relation to or arising from use of Spatial Hub including for any loss of use, loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.
  3. We also exclude all liability arising from or in relation to use of Spatial Hub in so far as permitted by law. In no circumstances shall our liability under or in relation to the Terms of Use exceed ONE HUNDRED POUNDS (£100) STERLING.
  4. Notwithstanding the foregoing, we are not attempting to exclude or limit our liability for death or personal injury arising from our negligence, fraud or breach of statutory duty.
  5. For the avoidance of doubt, we have no liability for any third-party service that You may access from Spatial Hub including those provided by any Service Provider and You should check the Service Providers’ terms and conditions.

Termination of the Service

  1. You are free to stop using the Spatial Hub service at any time. If you want to stop using the Spatial Hub service, you can delete your account via your user profile. Data associated with unused/inactive accounts will be deleted by Spatial Hub staff after a certain period. More details on this can be found in our privacy policy.
  2. We may need to suspend your access to areas of the website and/or your use of the Spatial Hub service to:
  • deal with technical problems or make technical changes
  • update or reflect changes in relevant laws and regulatory requirements
  • investigate and resolve unlawful or fraudulent activity or activity suggesting that the security of your account has been compromised
  1. We may need to terminate your access to areas of the website and/or your Spatial Hub if in our view:
  • there has been a serious failure by you to comply with these Terms & Conditions
  • We suspect unlawful or fraudulent activity by you or on your account
  1. We may at our discretion discontinue the website or the Spatial Hub service at any time without liability. We will endeavour to give you as much notice as we can, however this may not always be possible.
  2. If we do discontinue the Spatial Hub service, we may close your account and delete our records of your registration details and your Personal Data without any liability to you. We may need to retain records and your Personal Data beyond closure of your account, in which case we shall do so in accordance with the Privacy Notice.
This is version 1.0
Last Updated on 19/05/2026